Meet Stephanie Miller
Senior Property Manager
Leah manages 80 residential units in a busy urban market. With many tenants and contractors to juggle, she struggled to keep up with maintenance requests and timely tenant communication. Her goal was to improve both operational efficiency and the quality of tenant customer service.
The Problem
Maintenance request burden
Stephanie was spending hours each week chasing tenants for availability, getting approvals, and coordinating with contractors for routine maintenance tasks. The constant emails and calls disrupted her day and made it hard to focus on more important work.
Admin tasks piling up
Lease renewals, compliance checks, and data entry kept stacking on her desk. Important tasks were slipping through the cracks.
Interupted constantly by Tenants
Stephanie was constantly interrupted by tenants emailing or calling about minor issues throughout the day. Each interruption broke her focus and delayed more critical work. She struggled to get through her task list without constant distractions.
The Deep Dive
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Advanced
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Before
- Tedious order processing
- Manual quantity checking
- Inefficient sales pipeline
- Multiple apps/platforms
- No documented SOPs
After
- Quick order generation
- Automated quantity checks
- Streamlined HubSpot workflow
- Unified platform
- Complete SOP documentation
- VA support